The product I ordered had to be back ordered due to an overwhelming demand based on several magazine features. I saw the item I ordered in Real Simple magazine and wanted immediately. The description and usefulness indicated in the magazine made me want it desperately. When I was notified of the delay I was frustrated however the email notice of the delay was polite and apologetic, so I waited. Before the promised delivery date I had my item and I am thrilled with it. So thrilled I was able to use my free shipping coupon immediately.