I had made a mistake in placing my order, and sent Moleskine an e-mail about it, thinking it was their fault. They called me that evening to try to rectify the situation. I tried again, and the order went through flawlessly.
The product is a tad expensive, but worth it.
This is my third or fourth time to place an order with them, and I've been happy every time. The order arrived very quickly, sooner than I expected.